Job Summary

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5ithz is looking for a detail-oriented E-Commerce Operations Manager to oversee and optimize the entire lifecycle of our online retail operations. From order fulfillment to inventory management, you’ll be the operational backbone ensuring our digital storefront runs smoothly and efficiently.

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Key Responsibilities

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• Oversee daily operations of our e-commerce platform(s), ensuring a seamless customer experience

• Manage inventory levels, product listings, pricing updates, and logistics coordination

• Monitor KPIs such as conversion rate, return rate, cart abandonment, and fulfillment time

• Work closely with marketing, design, and customer experience teams to implement promotions and campaigns

• Coordinate with 3PLs and shipping partners to ensure on-time delivery and cost efficiency

• Troubleshoot and resolve order, payment, or technical issues related to the storefront

• Continuously evaluate and improve operational processes to reduce cost and increase speed

• Stay up to date with e-commerce trends, technologies, and best practices

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Qualifications

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• 3–5 years experience in e-commerce operations or a related role

• Deep familiarity with platforms like Shopify, WooCommerce, Amazon, or similar

• Strong understanding of logistics, inventory management, and order fulfillment

• Analytical mindset with experience in performance reporting and data interpretation

• Experience working with 3PLs, CRMs, and customer service platforms

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