Job Summary

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5ithz is seeking a friendly, empathetic, and solution-oriented Customer Experience Specialist to serve as the frontline connection between our brand and our community. You’ll play a vital role in ensuring our customers receive exceptional service and support at every stage of their journey.

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Key Responsibilities

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• Provide prompt, courteous, and effective support via email, chat, and social platforms

• Troubleshoot issues and guide customers through resolutions with clarity and empathy

• Maintain detailed knowledge of our products, services, and policies • Collaborate with internal teams to escalate and resolve complex cases

• Proactively identify patterns and customer pain points to suggest improvements

• Collect feedback and report insights to product, marketing, and leadership teams

• Update help center documentation and FAQs as needed

• Support special projects and campaigns related to community engagement and retention

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Qualifications

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• 1–3 years experience in a customer service, support, or CX role

• Excellent written and verbal communication skills

• Strong emotional intelligence, patience, and a genuine desire to help people

• Tech-savvy and quick to learn new platforms (e.g., Zendesk, Intercom, Gorgias)

• Highly organized with strong time management and multitasking abilities

• Comfortable working remotely and independently

• Experience in ecommerce, creative industries, or gaming is a plus

• Bachelor’s degree preferred but not required

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